Solved problems

• // computer/stuck-loading
  Windows or an app keeps spinning and never finishes opening.
  
  category: Computer
  time:     a few minutes
  prompts:  1

  Example

  The PC sits on a loading spinner

  • Computer
  • 1 prompt

  Windows or an app keeps spinning and never finishes opening

  a few minutesSee the fix

• // computer/new-laptop-setup
  A first-day checklist for sign-in, updates and a backup plan.
  
  category: Computer
  time:     about half an hour
  prompts:  1

  Example

  A new laptop is ready to set up

  • Computer
  • 1 prompt

  A first-day checklist for sign-in, updates and a backup plan

  about half an hourSee the fix

• // security/phishing-emails
  How to pause before a link or attachment in a strange message.
  
  category: Security
  time:     a few minutes
  prompts:  1

  Example

  A suspicious email asks for a login

  • Security
  • 1 prompt

  How to pause before a link or attachment in a strange message

  a few minutesSee the fix

• // computer/hardware-health
  A health check for storage space, memory and device drivers.
  
  category: Computer
  time:     about ten minutes
  prompts:  2

  Example

  Disk, memory and drivers need a look

  • Computer
  • 2 prompts

  A health check for storage space, memory and device drivers

  about ten minutesSee the fix

• // computer/slow-pc-sleep
  Sleep and power settings that leave the computer sluggish.
  
  category: Computer
  time:     a few minutes
  prompts:  2

  Example

  The PC is slow to wake

  • Computer
  • 2 prompts

  Sleep and power settings that leave the computer sluggish

  a few minutesSee the fix

• // network/meeting-audio-camera
  Microphone, camera and too many meetings at once.
  
  category: Network
  time:     a few minutes
  prompts:  1

  Example

  A video call cannot hear or see you

  • Network
  • 1 prompt

  Microphone, camera and too many meetings at once

  a few minutesSee the fix

• // network/weak-wifi
  A weak wireless signal and what to read before you move.
  
  category: Network
  time:     a few minutes
  prompts:  2

  Example

  The Wi-Fi signal keeps dropping

  • Network
  • 2 prompts

  A weak wireless signal and what to read before you move

  a few minutesSee the fix

• // security/backup-rescue
  A rescue plan so a copy of your files exists somewhere else.
  
  category: Security
  time:     under an hour
  prompts:  1

  Example

  Files need a backup before trouble

  • Security
  • 1 prompt

  A rescue plan so a copy of your files exists somewhere else

  under an hourSee the fix